Entry-Level OSP Technician (Tier 1)
Location: Pelican Broadband (Natchitoches)
Job Type: Full-time

Job Summary

Pelican Broadband is seeking a motivated Entry-Level OSP Technician (Tier 1) to join our team. This role is ideal for someone eager to begin a career in telecommunications and fiber optics. The Tier 1 Technician will assist with installations, troubleshooting, and maintenance of broadband services while gaining valuable hands-on experience.

Responsibilities

Installation & Maintenance
- Perform basic fiber/broadband installs from NID to router
- Assist with outside plant (OSP) tasks: replacing pedestals, opening cables, placing drops, grounding, generator placement, plant maintenance

Troubleshooting & Support
- Handle router swaps, NID issues, home run replacements, and device troubleshooting
- Use basic network diagnostic tools (e.g., command prompt)

Software & Systems
- Use Calix Cloud to manage customer profiles and routers
- Use IVUE to close service tickets, leave notes, and manage workflow
- Communicate promptly via email and Microsoft Teams

Fiber Splicing Introduction
- Learn fusion splicing and mechanical splicing techniques
- Practice proper fiber management

On-Call Availability
- Be available for secondary on-call duties as needed

Qualifications

Education & Experience
- High school diploma or equivalent (required)
- No experience necessary—training provided
- Background in telecom, networking, or electrical work is a plus



Technical Skills
- Willingness to learn fiber splicing and network troubleshooting
- Basic understanding of networking concepts (preferred)
- Able to follow instructions and prioritize safety

Soft Skills
- Good communication and teamwork
- Detail-oriented, organized, adaptable, and eager to grow
Work Environment & Physical Requirements

- Indoor/outdoor work
- Lift/carry equipment up to 50 lbs
- Work on ladders, in confined spaces, and at heights
- Available for weekend, after-hours, and on-call work

Performance Evaluations

Evaluated at: 60 days, 6 months, annually

KPIs include:
- Install/troubleshooting efficiency
- Accuracy in ticketing and documentation
- Customer communication
- Attendance and collaboration

Benefits

- Competitive entry-level pay
- Paid training & advancement opportunities
- Health, dental, and vision insurance
- 401(k)
- PTO and paid holidays

How to Apply

Send your resume and cover letter to resumes@pelicanbb.com with the subject:
"Entry-Level OSP Technician - [Your Name]"